Help

Online FAQ

General Questions

What is EAR Online?

EAR Online is a comprehensive web design and management service tailored specifically for musicians. It offers professional web design, online store management, and various tools to help artists grow their online presence and engage with fans.

Who can use EAR Online?

EAR Online is designed for artists managed by Elton Audio Records (EAR), offering them specialized services to enhance their digital footprint and streamline their online activities.

Services and Features

What are the different plans available with EAR Online?

EAR Online offers four plans:
Solo: Ideal for solo artists needing a single-page website.
Artist: Perfect for growing artists requiring multi-page websites and better fan engagement tools.
Tour: Suitable for touring artists needing merchandise management and sales integration.
Pro: Best for established artists needing extensive online inventory management and professional email services.

What features are included in the Solo plan?

The Solo plan includes a custom domain name with SSL, a single-page website, fan links & pre-saves, custom CSS, metadata, tour dates integration, and email support.

Can I sell merchandise with EAR Online?

Yes, with the Tour and Pro plans, you can integrate a shop page and manage your merchandise. The Pro plan also offers integration with Shopify for more advanced e-commerce solutions.

Technical Support

What kind of support is available with EAR Online?

Depending on your plan, EAR Online offers email support, form requests, Discord support, and phone support. The Pro plan includes the highest level of support with phone assistance and portal access.

How do I get started with EAR Online?

To get started, you need to choose a plan that best fits your needs and sign up through the EAR Online portal. If you're an existing EAR client, you may contact your account manager for assistance.

Customization and Integration

Can I customize my website with EAR Online?

Yes, all plans offer customization options. Higher-tier plans like Artist, Tour, and Pro provide more advanced customization options such as custom HTML, CSS, and JavaScript.

Does EAR Online integrate with social media and streaming platforms?

Yes, EAR Online can integrate with various social media platforms and streaming services. You can manage links to Spotify, Instagram, and Facebook, and even sell directly on these platforms with the appropriate plan.

Billing and Payments

How is billing handled for EAR Online services?

Billing is handled on a monthly or annual basis, depending on your preference. You can save money by opting for annual billing. Payments are securely processed, and you can manage your billing details through the EAR Online portal.

Is there a discount for annual subscriptions?

Yes, there is a discount for annual subscriptions compared to monthly payments. This helps you save on costs while enjoying uninterrupted service.

Additional and Resources

Are there any additional resources or guides available?

Yes, EAR Online provides various guides and resources to help you make the most of your website and online presence. You can find these resources in the EAR Online portal or by contacting support.